Sunbeam House Services is committed to ensuring feedback received through complaints, compliments and comments from those using our services and their families and advocates, is acknowledged, reviewed, acted upon and responded to.
The learning which is taken from this feedback will provide Sunbeam House Services with the information on how to improve the quality of the services we provide.
The appropriate and effective handling of service user feedback is essential to the provision of a quality service. Through the provision of feedback, service users can inform Sunbeam House Services of what they want from the services we provide.
In line with HSE Your Service, Your Say national complaints policy, Sunbeam House Services commits the following five principles as the foundation of our service user feedback process:
• We will Enable you to provide feedback
• We will Respond to your feedback promptly
• We will Support you and Support staff through the process
• We will commit to Learning from feedback and use it to Improve services and make them Accountable